Audi West Covina

BDC Manager – Highline Automotive Dealership

We are seeking an experienced BDC Manager with a proven track record in the highline / luxury automotive space to lead our Business Development Center team. This is a key leadership position focused on driving customer engagement, increasing appointment show rates, and ensuring an exceptional client experience that matches the standards of our brand.

Responsibilities:

• Lead, train, and motivate the BDC team to achieve appointment, follow-up, and conversion goals.

• Develop effective phone, email, text, and digital communication strategies to drive showroom and service traffic.

• Monitor lead management processes and ensure all inquiries are handled promptly, professionally, and consistently.

• Collaborate with Sales and Service leadership to align BDC processes with dealership objectives.

• Track and report KPIs, including response times, contact rates, appointment show rates, and sales conversion.

• Maintain a culture of luxury-level customer service consistent with a highline brand.

Qualifications:

• Minimum 3–5 years of BDC management experience in a luxury / highline automotive dealership (Audi, BMW, Mercedes-Benz, Porsche, Jaguar Land Rover, etc.).

• Strong leadership, coaching, and team-building skills.

• Proven ability to implement processes that increase lead conversion and customer satisfaction.

• Excellent communication, organizational, and problem-solving skills.

• Proficiency with CRM and lead management software (Xtime, VinSolutions, Elead, DealerSocket, etc.).

What We Offer:

• Competitive salary + performance bonus

• Comprehensive benefits package (medical, dental, vision, 401(k))

• Opportunity to lead in a growth-focused, luxury-brand environment

• Supportive leadership team and modern dealership facilities

If you are a driven, customer-focused leader with highline dealership experience, we want to meet you.