Audi West Covina

Service Consultant - Luxury/Highline Car Dealership

Job Overview

We are seeking a dynamic and professional Service Consultant to join our growing team. As a Service Consultant, you will be the face of our service department, providing top-tier customer service, building lasting client relationships, and ensuring seamless communication between customers and our expert technicians. If you have a passion for luxury automobiles and a commitment to excellence, we want to hear from you!

Responsibilities

• Greet and engage with customers, providing a personalized and professional service experience.

• Listen carefully to customer concerns, assess vehicle service needs, and recommend appropriate maintenance or repair solutions.

• Prepare detailed service estimates and explain repair processes, timelines, and costs to customers.

• Coordinate with technicians to ensure timely and high-quality service delivery.

• Verify final invoices align with services performed and provide maintenance recommendations based on vehicle age, mileage, and service history.

• Maintain ongoing communication with customers, providing updates on service progress and addressing any concerns.

• Build and nurture long-term client relationships to foster loyalty and repeat business.

• Stay informed about the latest automotive technologies, product offerings, and optional packages for luxury/highline vehicles.

Qualifications

• Experience: Minimum of 2 years in automotive service advising, preferably in a luxury or highline dealership setting.

• Skills: Strong consultative selling skills, excellent communication, and a customer-focused mindset.

• Exceptional interpersonal skills with the ability to build trust and rapport with high-end clientele.

• Technical knowledge of automotive repairs and familiarity with estimating software.

• Ability to multitask, prioritize, and thrive in a fast-paced environment.

• Proficiency in service database systems and basic computer skills.

• Valid driver’s license and a clean driving record.

• Professional appearance and demeanor, reflecting the luxury brand image.

Benefits

• Comprehensive health, dental, and vision insurance.

• 401(k) with company matching.

• Paid time off and holidays.

• Opportunities for career advancement within our dealership network.

• Ongoing paid training to stay current with automotive technology and brand standards.

• Employee discounts on vehicle purchases and services.